Grievance Redressal
We're here to help
If you have a complaint or concern, we're committed to resolving it promptly and fairly.
AL Experiences and Solutions Pvt. Ltd. is committed to addressing user concerns promptly and fairly. If you have a complaint or grievance regarding our services, please follow the process outlined below.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, we have appointed the following Grievance Officer:
How to File a Grievance
Send a detailed email to grievance@myafterlife.in including:
- Your registered name and email address
- A clear description of the grievance
- Supporting documents or screenshots (if applicable)
- The resolution you are seeking
Response Timeline
We acknowledge all grievances within 24 hours and aim to resolve them within 15 business days. For complex cases requiring investigation, we will keep you informed of progress and expected resolution timelines.
Escalation
If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the matter by writing to support@myafterlife.in with the subject line "Grievance Escalation" and your original complaint reference number.